Runthru and Service Desk
Create a truly agile knowledge base to improve your service levels
Service Desk Challenges
In a digital world, expectations are high. Whether they come from employees or customers, challenges are expected to be acknowledged, worked on, and fixed at a faster rate than ever before.
Service Desk plays a pivotal role in meeting these expectations, but faces considerable hurdles before they can:
Runthru & Service Desk
Runthru gives Service Desk back control
Service Desks are using Runthru to move from ad-hoac knowlegde processes towards an agile practice that ensures compliance
Quickly document IP with professional knowledge articles
Take the frustration out of knowledge transfer by reducing time to create knowledge articles by up to 70%!
Using our clever image capture & markup tools, complex knowledge articles can be created in minutes and shared across the organisation.
Make knowledge articles consistent and easy to find
As your capturing knowledge, ensure ease of access through publishing knowledge articles directly into knowledge repositories like ServiceNow, SharePoint and Confluence.
Ensure consistency across teams with our customised company branding packs.
Improve long term value of documentation
Make it easy to update knowledge articles after creation with Runthru’s clever replacement mode, allowing you to replace underlying images without losing markup.
Track updates to files and associated approvals from within Runthru to make sure you stay in sync and always know who to ask if you have questions about material in the article.